Auto Glass General Manager

Company: Classic Collision
Location: Van Nuys
Posted on: March 8, 2025

Job Description:

• Actively lead market level performance though: key metrics, quality, individual skill levels and culture
• Manage all inventory, returns, and dealer inventory in market. (Drop boxes, vans, and in shop locations)
• Work collaboratively with market sales team to generate, close, and follow up on market sales leads.
• Manage all market account receivables including check, credit card processing, and other forms of payment taken in field.
• Ensure staff is current on AGSC, DOW, and other appropriate Training systems.
• Manage and hold all staff accountable for performance through scorecard.
• Ensure customer satisfaction by coaching staff and resolve customer concerns as required.
• Manage Daily scheduler to ensure all customer jobs are completed timely.
• Ensure customer/tech communications with 9 am ETA calls and follow up calls prior to in-route status.
• Process and Report payroll timely and accurately.
• Always maintain installer schedule ensuring adequate market coverage.
• Process and Report all monthly reports accurately and timely.
• Process performance and coaching reviews as necessary and required by Ultimate.
• Build and maintain employee recognition process to drive hard work.
• Recruit, interview and hire new staff as required.
• Train new hires regarding company policy, procedures, and SOPs.
• Process all new hire paperwork and documents timely and accurately.
• Promote safe/clean working conditions and well stocked vans with mobile fleet and respective shop areas.
• Ensure proper usage of market fleet, fleet maintenance, and fuel card usage.
• Enforce all company policies and standard operating procedures. Document and report situations and coach employees when these policies and SOPs are not met to director and HR.
• Build action plan and follow up timeline for any incidents, performance issues, or other non-compliance of company policies.
• Report and thoroughly document any accidents or events related to customers or employees timely to Director and HR.
• Ensure Employees maintain and use proper Personal Protective Equipment (PPE) and related safety equipment.
• Participate in external marketing and team building activities as requested.
• Manage vendor performance respective to run fulfillment, returns performance, communication, etc. MARKET PROFITABILITY:
  • Evaluate monthly financials to review market financial performance including profit $ to plan, profit % to plan, return rate, return $ cost, labor margin, parts margin, misc. margin, etc.
  • Manage all employee regular/overtime and commission pay to ensure labor margins remain at goal.
  • Work collaboratively with call center to ensure market profitability to plan.
  • Monthly review of monthly selling expense including fuel cost, shop supplies, small tools, etc. for accuracy.
  • Perform market survey on competitors to ensure competitiveness. SKILLS/REQUIREMENTS
    • Minimum of five years Autoglass experience / auto body management experience REQUIRED
    • The hours for this role may vary daily depending on workload. You must have flexibility to work as needed.
    • Proven leadership and track record of employee development
    • Ability to read and understand financial (P&L) statements required
    • AGSC Master Certification and DOW certification preferred
    • Ability to travel up to 25%
    • Must have valid a driver's license and be eligible for insurance coverage
    • Working knowledge of Auto Glass Point of sales system and TEAMS management system
    • Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.
    • Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to write routine reports and correspondence
    • Ability to speak effectively before groups of customers or employees of organization
    • Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately. BEHAVIORS/COMPETENCIES
      • Integrity
        • Respect and accountability at every level and every interaction
          • Customer Service
            • Provide the highest level of customer service while building customer satisfaction and retention
              • Innovation
                • Develops and displays innovative approaches and ideas to our business
                  • Teamwork
                    • Contributes to building a positive team spirit
                    • Supports everyone's efforts to succeed PHYSICAL DEMANDS & WORK ENVIRONMENT
                      • Frequently required to stand
                        • Frequently required to walk
                        • Occasionally required to sit
                        • Frequently required to use hands and fingers
                        • Frequently required climb, balance, bend, stoop, kneel or crawl
                        • Continually required to talk or hear
                        • Continually required to lift/push weights up to 100 pounds Must be able to pass a background, drug, and motor vehicle screening.

Keywords: Classic Collision, Los Angeles , Auto Glass General Manager, Executive , Van Nuys, California