Territory Manager, Owned Locations

Company: Western Union
Location: Los Angeles
Posted on: March 1, 2025

Job Description:

Candidate Territory Manager, Owned Locations - Remote - Dallas, TX; Los Angeles, CA

Does the prospect of working in a global organization with the mission to transform lives and communities motivate you? Are you ready to play a vital role in helping billions of people and businesses to enjoy secure, reliable financial services? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union with the branch and retail management team as a Territory Manager, Owned Locations.

Western Union powers your pursuit.
This role is to support our local teams in servicing company-owned retail locations and is aligned to our core value of helping people prosper.

Role Responsibilities
The Territory Manager will oversee company owned locations providing coaching and support of employees, focused on customer loyalty, employee engagement, marketing, sales, and overall network performance including transaction volume, revenue, distribution channel, merchandising, service quality, facilities, expenses and overall profitability for the company portfolio of services assigned to complex DMAs.

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• Innovate and drive new organic growth and performance initiatives through strategic action plans through analyzing market data and company reports to address, reinforce, or correct market performance trends and capitalize on market opportunities.
  
• Understand, communicate, train and ensure compliance regulations, codes, standards and requirements are always maintained and QA audits achieve 85%+
  
• Lead/manage 8-10 Area Leads and 75+ Front Lead Associates
  
• Surpass metric goals for transactions, revenue, customer satisfaction scores, employee engagement scores, employee attrition, same store sales growth, quality assurance, expenses and profitability
  
• Act as an enthusiastic ambassador for the Western Union brand, ensuring culture, standards, people, and communication are represented in every element of the company owned experience.
  
  Role Requirements
  
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  • Degree preferred (not required)
    
  • 5 years of multi-unit sales or other relevant fields is required with preference for financial services
    
  • Must be bilingual (English/Spanish)
    
  • Excellent communication skills and ability to influence large groups of people
    
  • 5 years of multi-unit experience experienced in hiring, coaching, and training front line teams to create an exceptional brand experience.
    
  • Proven track record of meeting/exceeding sales, customer service and employee engagement scores
    
  • Experience working within operations management, data analytics, point of sale systems, loss prevention, customer relationship management, technology adoption, and compliance/regulatory knowledge.
    
  • Proficient in MS Office applications, including Outlook, Word, Excel, and PowerPoint
    
  • Strong organizational, analytical and planning skills
    
  • Experience with leadership, communication, problem-solving, decision-making, adaptability, emotional intelligence, team building, strategic thinking, customer focus and resilience
    
  • Ability to solve practical challenges and apply creative solutions
    
  • Demonstrated emotional intelligence skills
    
  • Ability to work independently and in a team environment and effectively work across all functions
    
    
    We make financial services accessible to humans everywhere. Join us for what's next.
    Western Union is positioned to become the world's most accessible financial services company - transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
    
    Just as we help our global customers prosper, we support our employees in achieving their professional
    aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a
    great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
    
    Salary
    The base salary range is $111,000.00 - 138,750.00 per year, total on target compensation includes a base salary plus variable incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
    
    Benefits
    You will also have access to short-term incentives, multiple health insurance options, accident and life
    insurance, and access to best-in-class development platforms, to name a few
    (). Please see the below benefits specific to your
    location and note that your recruiter may share additional role-specific benefits during your interview
    process or in an offer of employment.
    
    Your US specific benefits include:
    
    
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    • Flexible Time off
      
    • Medical, Dental and Life Insurance
      
    • Parental Leave
      
    • Global Adoption Assistance
      
    • 4% Western Union Contribution to 401K
      
      Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
      
      For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
      
      We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex
      (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
      
      #LI-RM1
      
      
      
      Estimated Job Posting End Date:
      06-02-2025
      This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
      
      
      

Keywords: Western Union, Los Angeles , Territory Manager, Owned Locations, Executive , Los Angeles, California