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Licensed Clinical Call Center Manager

Company: VirtualVocations
Location: Van Nuys
Posted on: March 1, 2025

Job Description:

A company is looking for a Manager, Call Center Operations (Clinical).
Key Responsibilities

Manage daily operations of a 24/7 call center and mentor subordinate management
Oversee service delivery to exceed quality audit goals and ensure timely problem resolution
Develop and monitor performance standards for staff to enhance client and customer satisfaction

Required Qualifications

Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or Substance Abuse Counseling preferred
5+ years of relevant clinical and administrative experience
Previous supervisory experience managing cross-functional teams
Call center experience preferred
Must possess one of the following licenses: RN, Licensed Professional Counselor, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist, Licensed Psychologist, or Licensed Independent Substance Abuse Counselor

Keywords: VirtualVocations, Los Angeles , Licensed Clinical Call Center Manager, Executive , Van Nuys, California

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