Front End Supervisor

Company: Bealls Outlet
Location: Anaheim
Posted on: January 23, 2025

Job Description:

Position Title: Front End SupervisorDepartment: SalesSupervisor: Branch ManagerFLSA: Non-exemptPosition Summary:Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.Essential Functions:

• Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
• Ensures friendly, efficient and professional customer service.
• Ensures compliance with established sales and security policies and procedures.
• Investigates and resolves customer complaints in a timely and professional manner.
• Assists customers with product location and detailed information when needed.
• Plans and prepares work schedules to include lunch and vacation.
• Performs cashier "check-outs" and operates register, when needed.
• Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
• Assists checkers in comparing customer receipts to items on cart to avoid losses.
• Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.Other Responsibilities:
• Performs other work-related duties as required and assigned.Education, Experience and Skills Required:
• Bachelor's Degree, OR
• High School Diploma or GED with at least 4 years experience in customer service or related field, OR
• Any appropriate combination of education and experience.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Ability to effectively present information and respond to questions from managers, clients, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
• Effective oral and written communication skills.
• High level of interpersonal skills to handle sensitive situations.
• Commitment to company values and strong customer orientation.
• Computer Literacy.Physical Requirements:
• Lift/Carry Abilities (measured for maximum or average load):
• Lift - 50 lbs
• Carry strength (50' or less) - 50 lbs
• Frequent lift/carry (> 12x/hour) - 50 lbs
• Constant lift/carry (> 30x/hr) - 20 lbs
• Physical Aptitudes (rated based on level of skill involved):
• Agility/dynamic balance 80-119%
• Finger dexterity - 80-100%
• Manual dexterity - 80 - 100%
• Posture Tolerance (rated based on frequency or time involved):
• Stand/walk - constantly
• Reach above shoulder level - occasionally
• Twist/turn head - occasionally
• Bend over/stoop - occasionally
• Climb steps/ladder - occasionally
• Kneel/squat - occasionallyWork Environment:
• For the most part, the ambient will be room temperature; due to the proximity of the work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
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Keywords: Bealls Outlet, Los Angeles , Front End Supervisor, Other , Anaheim, California