Outreach & Engagement Manager
Company: Pomelo Care
Location: Los Angeles
Posted on: January 24, 2025
Job Description:
Role DescriptionYour North Star: Managing and motivating teams
to drive enrollmentWe are seeking a highly skilled and motivated
Outreach & Engagement Manager to join our team. As the Outreach &
Engagement Manager, you will drive enrollment and activation KPIs
through effective coaching, training, and supervision of a team of
outreach specialists during evening hours. You will be responsible
for monitoring your team's performance, and developing and
implementing effective strategies and processes to engage
prospective patients. This is a critical position that requires
strong leadership, excellent communication skills, and a deep
understanding of healthcare regulations, policies, and
procedures.Responsibilities
- Lead and manage a team of outreach specialists providing
regular training and coaching to achieve enrollment KPIs.
- Facilitate onboarding and training of new specialists.
- Analyze qualitative and quantitative outreach performance
metrics to identify trends and opportunities to improve key KPIs
including enrollments and CAC.
- Monitor call quality and adherence to established protocols and
standards by conducting regular audits of call recordings and
specialist interactions.
- Maintain accurate and up-to-date documentation of specialist
interactions, outcomes, and follow-up actions, adhering to privacy
and confidentiality regulations.
- Identify opportunities and implement process improvements to
enhance the efficiency and effectiveness of outbound and inbound
calling.
- Execute on regular performance evaluations of outreach
specialist calls and documentation.
- Create and maintain team schedules to ensure adequate
coverage.
- Ensure compliance with government regulations and guidelines in
all outbound calling and outreach activities.
- Foster a supportive and inclusive team environment, encouraging
professional growth and development.Who you are
- Earned your Bachelor's degree in healthcare management, public
health, or a related field.
- Able to work evenings and weekends, with a standard schedule of
Monday- Friday, 10am-6:30pm CST.
- Proven experience in healthcare management, specifically in
outbound calling and proactive outreach.
- Strong knowledge of Medicaid policies, procedures, and
value-based care.
- Excellent communication and interpersonal skills to engage with
diverse patient populations.
- Demonstrated leadership abilities, with experience in managing
and motivating teams.
- Proficient in data analysis and reporting, using metrics to
drive performance improvements.
- Detail-oriented, with exceptional organizational and
documentation skills.
- Ability to adapt to changing priorities and work effectively in
a fast-paced environment.
- Familiarity with healthcare software systems and customer
relationship management (CRM) tools.Bonus points if you have any of
the following
- Experience working in a fast-paced and dynamic startup
environment.
- Fluency in speaking and writing Spanish.Why you should join our
teamBy joining Pomelo, you will get in on the ground floor of a
fast-moving, well-funded, and mission-driven startup where you will
have a profound impact on the patients we serve. And you'll learn,
grow, be challenged, and have fun with your team while doing it.We
strive to create an environment where employees from all
backgrounds are respected. We value working across disciplines,
moving fast, data-driven decision making, learning, and always
putting the patient first. We also offer:
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and
confidential community with events, guides, thousands of Q&A
questions, and opportunities for 1-1 mentorship)At Pomelo, we are
committed to hiring the best team to improve outcomes for all
mothers and babies, regardless of their background. We need diverse
perspectives to reflect the diversity of problems we face and the
population we serve. We look to hire people from a variety of
backgrounds, including but not limited to race, age, sexual
orientation, gender identity and expression, national origin,
religion, disability, and veteran status.Our salary ranges are
based on paying competitively for our company's size and industry,
and are one part of the total compensation package that also
includes equity, benefits, and other opportunities at Pomelo Care.
In accordance with New York City, Colorado, California, and other
applicable laws, Pomelo Care is required to provide a reasonable
estimate of the compensation range for this role. Individual pay
decisions are ultimately based on a number of factors, including
qualifications for the role, experience level, skillset, geography,
and balancing internal equity. A reasonable estimate of the current
salary range is $80,000-$90,000. We expect most candidates to fall
in the middle of the range. We also believe that your personal
needs and preferences should be taken into consideration, so we
allow some choice between equity and cash.#LI-Remote
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Keywords: Pomelo Care, Los Angeles , Outreach & Engagement Manager, Executive , Los Angeles, California
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