Inbound Freight Forwarding Team Director (EM6826)

Company: Samsung SDS America
Location: Santa Ana
Posted on: April 9, 2025

Job Description:

Position Summary:Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called "Cello" in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.As Korea's no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.Samsung SDS America is looking for a director with Inbound Freight Forwarding experience who will establish a forwarding operation plan and setup for SDS America. The director will define operating standards and governance, operate/execute system-based supply/sale logistics execution processes, and check and support them. The director will effectively lead and support groups of team members, including hiring and monitoring performance, coaching, and mentoring.Key Responsibilities:

• Set up and hire employees to execute Freight forwarding services.
• Manage all tasks related to freight forwarding (including but not limited to ocean shipping freight forwarding) including tracking, drayage management, settlement, and communication with customers, carriers, SSLs, customs house brokers, and report to upper management (NA President, CFO, and HQ).
• Manage the cargo requested by the customer to accurately transport it through the best means at a designated place and time abroad (mainly China, Korea, East Asia) using sea, air, inland transportation, express, and distribution centers.
• Negotiate and dispute with SSLs, drayage companies, rail companies, and customers regarding operational issues and payment subjects (especially demurrage and detention), securing available capacities.
• Analyze data to identify pending issues in terms of seamless movement and share with related parties to resolve the issues.
• Find the best solutions for trans-loading, diversion, COD (change of destination), and unexpected congestions at port terminals.
• Secure business competitiveness by discovering and implementing logistics innovation tasks, and enhance logistics stability by reinforcing logistics execution capabilities.
• Monitor the operation status of the entire business to increase the level of operation, and secure profit and loss to ensure business continuity.
• Oversee the establishment of an innovation task plan in the region/base, cost reduction task progress management, and determine and direct strategy revision according to progress status.
• By operating a control tower-based communication channel in a region/base, manage pending issues, perform risk sensing/exceptions, and plan countermeasures against issues in advance.
• Work closely with the client's operation team to ensure seamless logistics operations while remaining responsive and flexible.
• Proactively communicate with the client to establish daily/weekly/monthly production plans to prepare operation goals.
• Perform ad-hoc reporting as required.
• Perform other job-related duties as required.Minimum Requirements:
  • Bachelor's degree required in business administration, sales, marketing, or a related field. A master's degree is preferred.
  • Bilingual in English and Korean preferred (Excellent Korean written and verbal communication skills).
  • Experience with International Shipping Logistics Cost Analysis, understanding the contents of logistics costs incurred in international air/sea transportation, and identifying trends and appropriate market prices.
  • Experience with route setup, finding the optimal route with various transport modes and multimodal transport, and setup for transport.
  • Experience in leading a group of team members with effective leadership.
  • Experience in establishing a transport plan that can optimize loading rate, transport time, and logistics cost.
  • Experience in establishing and managing a logistics process for each type, such as warehouse operation/local transportation and operating guidelines.
  • A good attitude and ability to work in a team setting.
  • Proficient in Outlook, MS Office (Excel/PowerPoint/Word) required (vlookups and pivot tables).
  • Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
  • Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff).
  • Ability to travel up to 30% as needed to meet with clients, attend industry events, and represent the company.
  • Required to work onsite in Santa Ana, CA.Samsung SDSA offers a comprehensive suite of programs to support our employees:
    • Top-notch medical, dental, vision, and prescription coverage
    • Wellness program
    • Parental leave
    • 401K match and savings plan
    • Flexible spending accounts
    • Life insurance
    • Paid Holidays
    • Paid Time off
    • Additional benefitsSamsung SDS America will support your professional development and growth in your future career.Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. The base pay range for this role is between $180,000 and $220,000 per year, and your base pay will depend on your skills, education, qualifications, experience, and location.Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.
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Keywords: Samsung SDS America, Los Angeles , Inbound Freight Forwarding Team Director (EM6826), Professions , Santa Ana, California