SENIOR EPIC CLIENT SYSTEMS ADMINISTRATOR

Company: University of Washington
Location: Los Angeles
Posted on: March 1, 2025

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you.SENIOR EPIC CLIENT SYSTEMS ADMINISTRATORJob Location Detail: Primary work location may be fully remote within the US or at the Safeco Plaza Building on the corner of 4th and Madison in downtown SeattlePosting Date: 02/24/2025Closing Info: Open Until FilledShift: First ShiftBenefits: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, click here.UW MEDICINE IT SERVICES has an outstanding job opportunity for a Senior Epic Client Systems Administrator (ECSA) position.WORK SCHEDULE

• 100% FTE - 40 hours per week
• Day Shift - UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 - 17:00 (PST), Monday-Friday
• Required participation in team on call scheduleDEPARTMENT DESCRIPTIONUW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.POSITION HIGHLIGHTS
• 100% remote opportunity
• Values-based work environment
• Active departmental Equity, Diversity, and Inclusion Committee
• 15 days of vacation your first year - Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)PRIMARY JOB RESPONSIBILITIES
• Managing Epic client system and web and service server applications (i.e. Interconnect, Care Everywhere, MyChart, Kuiper, Hyperspace Web, EpicCare Link, WebBlob, System Pulse, BCA)
• Leads projects of small to intermediate scope, with high levels of technical complexity
• Communicates strategy and goals to project team and stakeholders
• Identifies and executes proofs of concept for new technologies or other significant enhancements
• Manages and recommends changes to technical standards
• Responsible for security design of more complex systems or applications
• Plans and implements significant changes to system to address capacity, performance, or overall scale
• Experience managing Windows Server systems
• Conversant with more advanced networking concepts especially as they relate to data center networking: firewalls, load balancing, virtual private networks, etc.
• Implement systems with more enhanced reliability enhancements that include replication, clustering, or other fault tolerant concepts
• Providing production support for escalated issues/tickets and ongoing system troubleshooting, maintenance, monitoring, and training
• Cross-training and mentoring team members
• Participates in team on-call rotationREQUIREMENTS
• Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
• Currently holds one or more of the following Epic certifications: ECSA 101 - Hyperspace, ECSA 102 - WebBlob/BCA/EPS, ECSA 105 - Hyperspace Web/Interconnect/System Pulse, ECSA 110 - MyChart/MC Mobile/EpicCare Link, and/or ECSA 115 - Care Everywhere
• 6+ years' experience must include the following:
• 6+ years providing Epic ECSA systems application maintenance/support
• 6+ years of experience with Windows System management
• Exemplary customer service orientation, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
• 6+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
• Advanced experience defining customer requirements, translating them into design specifications for intermediate- to large-scale projects
• Strong knowledge of software development lifecycle
• Extensive experience supporting small- and large-scale enterprise customers, both internal and external
• Extensive experience walking clients through using systems in a healthcare environmentABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHERBecome part of our team. Join our mission to make life healthier for everyone in our community.Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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Keywords: University of Washington, Los Angeles , SENIOR EPIC CLIENT SYSTEMS ADMINISTRATOR, IT / Software / Systems , Los Angeles, California