Washington State Customer Service Representative
Company: VirtualVocations
Location: Burbank
Posted on: January 21, 2025
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Job Description:
A company is looking for a Customer Service Rep I to respond to
member and provider inquiries regarding benefits and
eligibility.
Key Responsibilities
Provide first call resolution to member inquiries about benefits,
eligibility, and accessing care
Document inquiries and complaints accurately in the computer
database
Meet attendance and call quality standards while performing job
functions within established timeframes
Required Qualifications, Training, and Education
Minimum of one year of customer service and/or call center
experience, preferably in insurance or managed care
Knowledge of Washington Apple Health state medical insurance and
medical terminology
Comfortable working in a fully remote environment
Ability to gather and assess information from multiple systems
Must pass a criminal background check and have no sanctions from
federal or state healthcare programs
Keywords: VirtualVocations, Los Angeles , Washington State Customer Service Representative, Hospitality & Tourism , Burbank, California
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