End User Compute Install (Hardware) /HELPDESK ENGINEER

Company: MTK Technologies LLC
Location: Los Angeles
Posted on: April 13, 2025

Job Description:

Description

All potential candidates should read through the following details of this job with care before making an application.

Client has a need for End User Compute Install (Hardware) /Helpdesk contractors to assist Systems staff with day-to-day operations involving technical support, such as troubleshooting application and hardware issues;

serving as a customer engagement expert through our Help Desk hotline; and, the deployment of computer equipment to Staff.

Task List:

Provide IT support to City staff of all levels and the public in day-to-day operations
Assist with deployment, installation, and set up of computer hardware for the Department
Provide excellent customer service while answering calls and requests from the Help Desk hotline
Assist with maintaining asset inventory and updating asset management database


Work Products and Outcomes: Contractor shall meet the following key high-level work products and outcomes:

Function as a subject matter expert on desktops, laptops, applications, and systems integration.
Provide customer service via the TSB Systems Help Desk to City staff of all levels and public customers.
Install and replace basic computer hardware components.
Maintain inventory of all assets and perform updates to the asset management database.
Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in the Microsoft Active Directory.
Load, unpack, install, configure, and maintain desktop and laptop hardware, including proprietary office and Internet related applications.
Work directly with the Technology Infrastructure team to evaluate hardware configuration and assist in their installation and modification.


Performance Specifications:

4+ years of full-time working experience with Microsoft Windows 10, Microsoft Office Suite 2019 suite or above, and Apple iOS
Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds; good speaking and hearing ability; good eyesight
4+ years experience in the installation and support of hardware components associated with Enterprise and personal computer systems
Helpdesk experience (4+ years)
Good oral and written communication skills
Knowledge of Active Directory
Ability to create and update technical documentation
Ability to train staff as needed
Must have a valid California driver's license
Must have own vehicle to drive to client field offices


Evaluation Criteria:

4+ years of full-time working experience with Microsoft Windows OS, Microsoft Office Suite 2019, and Apple iOS
Knowledge of Active Directory
4+ years experience working at a Helpdesk and answering phones
Knowledge of identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that are now necessary to support the remote workforce

Experience with installation

Keywords: MTK Technologies LLC, Los Angeles , End User Compute Install (Hardware) /HELPDESK ENGINEER, Engineering , Los Angeles, California