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Inbound Contact Service Representative

Company: VirtualVocations
Location: Pasadena
Posted on: January 28, 2025

Job Description:

A company is looking for an Inbound Contacts Beneficiary Service Representative (TRICARE Plans).



Key Responsibilities

Provide efficient and timely resolutions to TRICARE beneficiaries and providers
Act as a customer advocate by resolving complex concerns accurately and promptly
Prioritize workload to manage incoming calls and maintain schedules


Required Qualifications

U.S. Citizenship is required due to Department of Defense contract
Must successfully receive interim approval for government security clearance
At least 2 years of customer service experience in a professional environment
Experience managing multiple priorities and using various computer applications
Ability to work from a dedicated, uninterrupted space to protect member PHI/HIPAA information

Keywords: VirtualVocations, Los Angeles , Inbound Contact Service Representative, Sales , Pasadena, California

Click here to apply!

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