Patient Service Rep - Cedars-Sinai Cancer Beverly Hills

Company: National Medical Association
Location: Beverly Hills
Posted on: January 23, 2025

Job Description:

Job DescriptionThe Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.Duties and Responsibilities:

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues or bringing up patients' issues.
• Checks in and out patients and collects co-payments, gives receipts, reconciles payments, and verifies that patient demographic and insurance information is accurate in CS-Link.
• Schedules appointments, completes patient registration, collects patient payments, and delivers a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and assists with monitoring CS-Link message pools and standard work.
• Monitors and assesses their own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes and practices infection prevention standards and all department policies and procedures.
• Transports specimens between different floors via stairs in an expedited manner.
• Provides outstanding customer service to cancer patients and their families in a uniquely respectful and sensitive manner, through very strong communication skills including active listening and taking cues from the person with cancer, in order to provide an excellent patient experience.QualificationsEducationHigh school diploma/GED preferred.ExperienceTwo (2) years of experience working as a Patient Service Representative in an outpatient medical office setting required.About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine, and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching, and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.About the TeamWith a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai's medical network serves people near where they live. Delivering coordinated, compassionate healthcare, you can join our network of clinicians and physicians to improve the healthcare of people throughout Los Angeles and beyond.Req ID: 4946Working Title: Patient Service Rep - Cedars-Sinai Cancer Beverly HillsDepartment: THO OperationsBusiness Entity: Cedars-Sinai Medical Care FoundationJob Category: AdministrativeJob Specialty: Admissions/RegistrationOvertime Status: NONEXEMPTPrimary Shift: DayShift Duration: 8 hourBase Pay: $21.00 - $30.41
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