Financial Aid Contact Center Agent
Company: VirtualVocations
Location: Burbank
Posted on: January 17, 2025
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Job Description:
A company is looking for a Financial Aid Contact Center Agent
I.
Key Responsibilities
Serve as the primary contact for students via phone, chat, and
email regarding financial aid inquiries
Conduct proactive outbound calls to update students on their
financial aid status
Complete SharePoints, follow up with students, and assist with
special projects
Required Qualifications, Training, and Education
Bachelor's degree preferred
Fluency in Spanish or ASL is preferred
Knowledge of federal/state aid programs is preferred
Proficiency in Microsoft Office and familiarity with SharePoint,
Apex, and Banner software
Must not be in default on any federal student or parent loans
Keywords: VirtualVocations, Los Angeles , Financial Aid Contact Center Agent, Sales , Burbank, California
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