DESTINATION SALES EXECUTIVE
Company: Marriott International Inc
Location: Los Angeles
Posted on: October 23, 2024
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Job Description:
Job Number 24172996
Job Category Sales & Marketing
Location JWMarriott/Ritz-Carlton LALIVE, 900 W. Olympic Blvd, Los
Angeles, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY Partners with the Sales Office to book group events
within the group booking parameters. Provides property support by
coordinating and executing site inspections/visits for off-property
sales managers. Verifies that the business is turned over properly
and in a timely fashion for quality service delivery. Pulls through
business booked through the Sales Office, as well as achieves group
revenue goals by actively up-selling each business opportunity to
maximize revenue opportunity. Implements the brand's service
strategy and applicable brand initiatives in all aspects of the
sales process and drives customer loyalty by delivering service
excellence throughout each customer experience. CANDIDATE PROFILE
Education and Experience Required: --- High school diploma or GED;
4 years experience in the sales and marketing, guest services,
front desk, or related professional area. OR --- 2-year degree from
an accredited university in Business Administration, Marketing,
Hotel and Restaurant Management, or related major; 2 years
experience in the sales and marketing or related professional area.
Preferred: --- Large group sales experience.
- CORE WORK ACTIVITIES Managing Sales Activities --- Pulls through
business and achieves revenue goals for all opportunities booking
through the Sales Office --- Partners with Area Sales to identify
new group/catering business and achieve personal and property
revenue goals. --- Partners with the Sales Office to book group
events within the group booking parameters. --- Up-sells products
and services, with the ability to bring the sale to closure ---
Engages in proactive selling of all of facilities (e.g., Spa, Golf,
Restaurants) to all of leisure guests as well as group planners ---
Assists with selling, implementation and follow-through of group
sales promotions. --- Provides recommendations to Sales Office and
Area Sales associates regarding the potential to reallocate
function space as needed. --- Handles event planning aspects prior
to the business turning over for business booked in advance
(e.g.,> 3 years out). --- Coordinates and plans all
Familiarization Tours (FAM) t and in-market customer events. ---
Provides accurate, complete and effective turnover to Event
Management --- Represents sales department at staff meetings and
stand up meetings and reports out on sales activity. --- Attends
pre- and post-convention meetings to understand group needs, obtain
feedback on quality of product (e.g., rooms, meeting facilities and
equipment, food and beverage), service levels and overall
satisfaction. --- Coordinates and executes all site
inspections/visits at the property for out-of-market and
non-deployed accounts (includes site visits for Remote Senior Sales
Executives and out-of-market Senior Account Executives) ---
Coordinates site visits and partners when appropriate for in-market
sales managers (e.g., Account Executives and Senior Account
Executives) --- Partners with account/selling manager to develop
creative aspects of site visit --- Gathers all important customer
data from account/selling manager in order to plan appropriately
(e.g. customers goals, specific needs, key account info, etc.). ---
Develops site standards and pricing guidelines in order to control
Department 47 expenses and allow for accurate projecting ---
Understands competitor's strengths and weaknesses in order to
differentiate Marriott from the competition during the site visit
--- Understands the overall market (e.g., competition, economic
trends, seasonability, supply and demand, etc.) and implements
appropriate sell --- Provides expert knowledge on local destination
(e.g., local attractions, events, etc.) --- Grows business of
existing accounts by soliciting them for future open years while
onsite --- Tracks bookings and leads generated from site visits.
--- Executes and supports Marriott's Customer Service Standards and
property 's Brand Standards. --- Monitors the effective resolution
of guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or
other appropriate stakeholders. --- Monitors successful performance
by increasing revenues, controlling expenses and providing a return
on investment for the owner and Marriott International. ---
Verifies that the business is turned over properly and in a timely
fashion for quality service delivery. --- Implements the brand's
service strategy and applicable brand initiatives in all aspects of
the sales process and drives customer loyalty by delivering service
excellence throughout each customer experience. --- Performs other
duties, as assigned, to meet business needs. Building Successful
Relationships --- Works collaboratively with off-property sales
channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team
(EST)) to verify that the property needs are being achieved and the
sales efforts are complementary, not duplicative. --- Gets involved
in community-based organizations in order to position property for
group/catering sales opportunities. --- Meets with walk-in clients
and qualifies lead for account/sales manager. --- Builds and
strengthens relationships with existing and new customers to enable
future bookings. --- Attends and facilitates pre-planning visits to
establish consistent customer communication. --- Greets site
clients and escorts overnight guests to their rooms --- Acts as
Personal Concierge to client while on site to help coordinate any
special requests. --- Assists with all transportation requests for
sites and meets client upon arrival. --- Entertains customers by
showing them the property and key locations surrounding the
property --- Provides after-hours entertaining for customers ---
Works with Marriott Guestware Program Manager to check for reward
member status and any special needs of client --- Coordinates and
delivers amenities and welcome note t to guest rooms --- Partners
with Event Management and/or Operations in providing a customer
experience that exceeds the customer's expectations. ---
Participates in and practices daily service basics of the brand
(e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily
Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics).
--- Executes exemplary customer service to drive customer
satisfaction and loyalty by assisting the customer and establishing
their satisfaction before and during their program/event. ---
Serves the customer by understanding their needs and recommending
the appropriate features and services that best meet their needs
and exceed their expectations, while building a relationship and
loyalty to Marriott. --- Gains understanding of the property 's
primary target customer and service expectations; serves the
customer by understanding their business, business issues and
concerns, to offer better business solution both prior to, and
during the program/event. The hourly pay range for this position is
$45.19 to $59.13. Marriott offers a bonus program, comprehensive
health care benefits, 401(k) plan with up to 5% company match,
employee stock purchase plan at 15% discount, accrued paid time off
(including sick leave where applicable), life insurance, group
disability insurance, travel discounts, adoption assistance, paid
parental leave, health savings account (except for positions based
out of or performed in Hawaii), flexible spending accounts, tuition
assistance, pre-tax commuter benefits, and other life and work
wellness benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. -
The compensation and benefits information is provided as of the
date of this posting. Marriott reserves the right to modify
compensation and benefits at any time, with or without notice,
subject to applicable law. - Marriott International is an equal
opportunity employer. -We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law. Marriott Hotels strive to elevate the
art of hospitality, innovating at every opportunity while keeping
the comfort of the oh-so-familiar all around the globe. As a host
with Marriott Hotels, you will help keep the promise of "Wonderful
Hospitality. Always." by delivering thoughtful, heartfelt,
forward-thinking service that upholds and builds upon this living
legacy. With the name that's synonymous with hospitality the world
over, we are proud to welcome you to explore a career with Marriott
Hotels. In joining Marriott Hotels, you join a portfolio of brands
with Marriott International. Be where you can do your best work,
begin your purpose, belong to an amazing global team, and become
the best version of you. - JW Marriott -is part of Marriott
International's luxury portfolio and consists of more than 100
beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first.
Because if you're happy, our guests will be happy. JW Marriott
associates are confident, innovative, genuine, intuitive, and carry
on the legacy of the brand's namesake and company founder,
J.Willard Marriott. Our hotels offer a work experience unlike any
other, where you'll be part of a community and enjoy true
camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can pursue your passions in a luxury
environment with a focus on holistic well-being. Treating guests
exceptionally starts with the way we take care of our associates.
That's The JW Treatment---. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can
do your best work,--- begin -your purpose, -belong -to an amazing
global--- -team, and -become the best version of you.
Keywords: Marriott International Inc, Los Angeles , DESTINATION SALES EXECUTIVE, Sales , Los Angeles, California
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