Escalations Coordinator
Company: VirtualVocations
Location: Signal Hill
Posted on: March 7, 2025
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Job Description:
A company is looking for an Escalations Coordinator to manage
high-value customer inquiries and escalations.
Key Responsibilities
Serve as additional support for the Market Management Team and
maintain knowledge of company policies
Provide end-to-end resolution and communication to Hosts, ensuring
professionalism and clarity
Triage and assign escalation tickets while conducting in-depth
research to resolve Host issues
Required Qualifications
4+ years of experience in Customer Support or Account
Management
Proven expertise in handling high-value and time-sensitive customer
service inquiries
Native Spanish speaker with business-level English proficiency
Experience with tools such as Salesforce, G-Suite, and Jira
(preferred)
Strong analytical skills and ability to manage multiple priorities
in a fast-paced environment
Keywords: VirtualVocations, Los Angeles , Escalations Coordinator, Other , Signal Hill, California
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