Supervisor, Video Imaging Services

Company: Disability Solutions
Location: El Segundo
Posted on: January 26, 2025

Job Description:

KARL STORZ is seeking an experienced and motivated leader to supervise our Video Imaging Services team. As the Supervisor, Video Imaging Services, you will direct and coordinate the activities of our Service Coordinators, ensuring exceptional customer satisfaction and driving team success.Key Responsibilities:

• Supervise and train a team of up to 12 Service Coordinators
• Monitor performance stats, provide coaching and development, and ensure quality standards are met
• Research and resolve customer complaints and service issues
• Collaborate with internal departments to resolve customer inquiries and concerns
• Develop and facilitate employee training and presentations
• Analyze and improve department processes to achieve customer-centric goals Requirements:
  • 4+ years of service operations experience or 5+ years of customer support experience
  • High School Diploma required; Associate's degree preferred
  • Proficiency with MS office suite; experience with SAP a plus
  • Excellent business writing, oral communication, and problem-solving skills
  • Ability to travel up to 5% during the year Preferred Qualifications:
    • 6+ years of relevant work experience
    • Supervisory experience, preferably in a customer support environment
    • Experience with facilitating employee training and making visual and oral presentations What We Offer:
      • Opportunity to lead and develop a high-performing team
      • Collaborative and dynamic work environment
      • Professional growth and development opportunities Who we are:KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike.With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.#LI-CW1MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Eligible Employee Benefits
        • Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
        • 3 weeks vacation, 11 holidays plus paid sick time
        • Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
        • 401(k) retirement savings plan providing a match of 60% of the employee's first 6% contribution (up to IRS limits)
        • Section 125 Flexible Spending Accounts
        • Life, STD, LTD & LTC Insurance
        • We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
        • Fitness reimbursement of up to $200 annually
        • And much more! KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.Credentialing requirements at KARL STORZKARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.Pay TransparencyThe pay range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and the amount budgeted for the role.Equal Employment Opportunity & Reasonable Accommodation StatementKARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices, and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status, or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at taoperations@karlstorz.com.Get in Contact

Keywords: Disability Solutions, Los Angeles , Supervisor, Video Imaging Services, Other , El Segundo, California