Technical Support Specialist

Company: VirtualVocations
Location: Norwalk
Posted on: January 21, 2025

Job Description:

A company is looking for a Technical Support Specialist to provide customer support through various communication channels.

Key Responsibilities

Provide fast and friendly technical support to customers via emails, chat, and video calls
Troubleshoot and document bugs, collaborating with the Engineering team for resolution
Document customer feedback and advocate for the voice of the customer in product development

Required Qualifications

2+ years of experience in a technical support role for a SaaS product
Experience working with CRMs and APIs is a bonus
Ability to work effectively in a fast-paced startup environment
Experience in remote and distributed team settings
Tech-savvy with a strong problem-solving aptitude

Keywords: VirtualVocations, Los Angeles , Technical Support Specialist, IT / Software / Systems , Norwalk, California

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