Program Manager

Company: First To Serve Inc.
Location: Los Angeles
Posted on: April 3, 2025

Job Description:

The Program Manager is responsible for overseeing the work and results of the programs in which they manage. Program managers monitor the program's progress and decide on best practices for the program and/or department.

All potential candidates should read through the following details of this job with care before making an application.

Monitor overall functioning of the program including but not limited to funding regulations/laws, and determining program eligibility
Manage programs performance identifying areas of improvement
Build and maintain professional relationships with clients, community partners and personnel
Maintain confidentiality in accordance with FTS policy and procedures as well as funding regulations
Develop and implement Quality Assurance measures to ensure compliance with funder regulations
Decide on suitable strategies and objectives to achieve program goals
Lead, train and evaluate staff
Develop and control deadlines, budgets and activities within department or program
Prepare and monitor the audit process and determine ways of improvement
Assist Compliance Department with internal and external audits
Monitor and quality check client and program data
Mitigate risks to the clients and program; Assess and remedy situations
Resolve client complaints and grievances
Assume responsibility for the program's people and vendors
Prepare reports for funders and FTS program directors
Attend management trainings and meetings
Other duties as assigned

Education and/or Work Experience Requirements:

Bachelor's degree from an accredited college; Master's degree preferred
Five years' experience in similar field
Two years' managing direct reports
Demonstrate the ability and sensitivity to and understanding of diversity, socioeconomic, cultural, disability and risk factors of homelessness in the Los Angeles area
Computer proficient in Outlook, Word, Excel, and Power Point
Speak, write and read fluently in English. Bilingual a plus

Job Type: Full-time

Job Type: Full-time

Pay: $68,640.00 - $73,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance

Schedule:

8 hour shift

Education:

Bachelor's (Required)

Experience:

Microsoft Office: 1 year (Preferred)
Management: 1 year (Required)

Work Location: In person

Keywords: First To Serve Inc., Los Angeles , Program Manager, Executive , Los Angeles, California