Program Manager II - AR Growth and Development - West Coast

Company: Dish
Location: Los Angeles
Posted on: February 1, 2025

Job Description:

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities

Our Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.

As the AR Program Manager II Growth and Development West Coast, you will play a key role in analyzing and optimizing the performance of the AR Channel. Working closely with the Business Ops Manager II and cross-functional teams, you will leverage data-driven insights to shape sales strategies, ensure compliance with program guidelines, and identify areas for continuous improvement. You will inspect dealer and door-level execution and provide targeted training to drive growth and enhance overall performance across the AR Channel.

Key Responsibilities:

• Performance Coaching & Development: Provide hands-on coaching and support to retail sales teams to improve product knowledge, customer service skills, and sales techniques across multiple carriers
• Training Programs: Design and implement training initiatives focusing on multi-carrier product offerings, promotional strategies, and compliance with carrier-specific requirements
• Sales Strategy Execution: Collaborate with sales teams to execute carrier promotions, optimize in-store merchandising, and implement best practices to drive revenue and improve customer satisfaction
• KPI Monitoring: Monitor and analyze sales performance metrics across carriers, identifying trends, and making data-driven recommendations for improvement
• Relationship Building: Foster strong relationships with carrier partners and retail staff to ensure seamless communication and alignment with multi-carrier objectives
• Feedback & Reporting: Regularly provide feedback to stakeholders on sales performance, training needs, and areas for improvement. Prepare detailed performance reports for senior management and carrier partners
• Compliance & Standards: Ensure that all retail partners adhere to carrier-specific sales and service standards, as well as legal and regulatory requirements
• Travel Requirement: Ability to travel up to 75% of the time, with access to reliable transportation
  Skills, Experience and Requirements
  
  Education and Experience:
  
  • Bachelor's degree from a four-year college or university
  • 3+ years in a performance coaching or training role, preferably in the telecommunications or retail industry
    Skills and Qualifications:
    
    • Industry Knowledge: Deep understanding of multi-carrier environments, including knowledge of the mobile carrier industry and sales strategies
    • Leadership Skills: Proven ability to lead, mentor, and motivate teams to achieve their goals
    • Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively
    • Problem-Solving: Strong analytical skills and the ability to identify performance gaps and recommend solutions
    • Flexibility: Ability to travel to retail locations as needed and work across multiple carriers and regions
      Preferred Skills:
      
      • Experience with retail sales in the telecommunications or technology sector
      • Familiarity with carrier-specific software and tools.
      • Bilingual proficiency is a plus
        
        Visa sponsorship not available for this role
        
        Salary Ranges
        
        Compensation: $72,350.00/Year - $103,400.00/Year
        Benefits
        
        We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
        
        The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
        
        Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
        
        The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Keywords: Dish, Los Angeles , Program Manager II - AR Growth and Development - West Coast, Executive , Los Angeles, California