Director, Client Engagement, CA Market, DentaQuest

Company: Sun Life Financial
Location: Laguna Hills
Posted on: January 28, 2025

Job Description:

Director, Client Engagement, CA Market, DentaQuestApply locationsSacramento, CaliforniaIrvine, CaliforniaWalnut Creek, CaliforniaSan Diego, CaliforniaLaguna Hills, CaliforniaTime type: Full timePosted on: Posted 2 Days AgoJob requisition id: JR00106795You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.Location: Candidate must live in the State of California.The opportunity:To assure a satisfactory retention, growth and profitability pattern for DentaQuest and its customers through all aspects of account management; and through strategic thinking and vision, to assist in the effective management of this portion of the business.How you will contribute:

• Develop and manage client strategies with senior leaders to develop new business and retain current clients/providers.
• Collaborate as a management team in the NY/NJ market working and strategizing with other Directors in the market.
• Create strategy recommendations to address business environment and legislative changes at the state and federal level applied to our existing business.
• Plan for market growth in both Government and Commercial lines of business.
• Lead implementation of market sales and retention strategies.
• Develop relationships with clients to maximize growth and retention in each business segment.
• Lead and support retention and sales strategies with existing accounts via client service team.
• As a member of the leadership team, align management of DQ to ensure that short term financial and long term corporate objectives are achieved, including revenue and membership targets.
• Strong understanding of Quality initiatives (HEDIS/QARR) as they relate to Dental, and a proven record of success in developing strategies to improve client scores.
• Support new business sales team participating in new client presentations, supporting rate and program development and negotiating contracts.
• Develop and engage team to innovate including but not limited to coaching, training, performance management and mentorship.
• As needed, in collaboration with Senior Leadership, develop and execute plan for compliance with government relations.
• Lead new business efforts within assigned markets for clients.
• Support and enhance the development of all reporting employees by providing appropriate training, coaching and evaluation consistent with our culture and the assigned functions.
• Assist in budget and business planning activities; operate within this budget, providing variance reports as requested.
• In collaboration with the originating departments and leadership support, effectively employ and enforce field underwriting and administrative guidelines.
• Develop and maintain strong working relationships with all key accounts at a senior management level.
• Develop and maintain strong working relationships with internal DentaQuest departments.
• Assume a leadership role in creating a culture of consistent improvement that leads to Performance Excellence.
• Drive our position as the oral health leader with person centered health.
• Embrace and integrate our values into everyday work.
• 25% Travel
• Other duties as needed or required.What you will bring with you:Required:
  • Bachelor's degree in related field or equivalent experience in healthcare management required. Excellent planning, organizing, strategic thinking and business judgment skills.
  • Strong ability to build and develop client, broker and consultant relationships.
  • Strong ability to work through and with a large internal structure and organization towards issue resolution.
  • A demonstrated ability to lead people and get results through others.
  • Problem analysis and resolution abilities at a strategic and functional level.
  • Excellent verbal and written communication skills.
  • A strong understanding of the government, commercial and marketplace products.
  • Working knowledge of provider network management preferred.
  • Knowledge of group benefits and underwriting required.
  • Attends additional training as requested/deemed necessary.Preferred:
    • Masters' degree in related field of study preferred.PHYSICAL DEMANDS:
      • Incumbent must be able to communicate effectively.
      • Requires overall light physical effort (up to 25lbs).
      • Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
      • Ability to travel or move about within and outside serviced facilities required.
      • Incumbent works primarily in either a private or shared office environment.Do you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.Life is brighter when you work at Sun Life
        • Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more.
          • Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account.
            • A flexible work environment with a friendly, caring, collaborative and inclusive culture.
              • Great Place to Work Certified in Canada and the U.S.
                • Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Salary Range: $129,800 - $194,700At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.#LI-remoteOur Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation.For applicants residing in California, please read our employee California Privacy Policy and Notice.Job Category: Sales - Client Relationship ManagementPosting End Date: 27/02/2025All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Shine togetherAt Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you - and your career - can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.We're a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There's power in numbers. As part of Sun Life's growing team, you have an impact on people in your community and around the world.Shape the futureWith an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we're driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.
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Keywords: Sun Life Financial, Los Angeles , Director, Client Engagement, CA Market, DentaQuest, Executive , Laguna Hills, California