Senior Case Manager - Sojourn
Company: The People Concern
Location: Santa Monica
Posted on: January 25, 2025
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Job Description:
Senior Case Manager - Sojourn
Los Angeles, CA, USA * Santa Monica, CA, USA
Req #11292
Friday, November 15, 2024
Role: Senior Case Manager
Reports to: Senior Program Manager
Program: Shelter Services
Department: Sojourn
Bilingual: Spanish/English strongly preferred
Location: Confidential
Schedule: Monday - Friday, 1:00 pm - 9:30pm
Status: Full Time, Non-exempt (Hourly), Non-management
Benefits: Medical, Dental, Vision, Retirement Planning (403b),
Employee Assistant Program (EAP), etc.
SUMMARY
Sojourn's mission is to provide, without prejudice, shelter and
support services to adult and child victims of domestic violence;
prevent violence through non-dominant child-rearing, and the
re-envisioning of gender stereotypes using a philosophy of
nonviolence and individual empowerment; and work toward advancing
social justice, locally and globally. Through shelter, support
groups, workshops, hotline calls, children's empowerment
programming, legal services, and service referrals, Sojourn brings
safety, connection, and hope to individuals and families. Sojourn
also works to educate the broader community and advance public
policy that affirms the rights of oppressed populations.
RESPONSIBILITIES
Under the supervision of the Senior Program Manager, the Senior
Case Manager will:
* Maintain accurate progress notes and documentation of client
services
* Adhere to program/contract compliance as per guidelines and
requirements mandated for DV programs, standards of
confidentiality, HIPPA, safety and crisis intervention.
* Train, assist and provide feedback to volunteers, Counselor
Advocates and Case Managers
* Assist with tracking and data entry as needed, including daily
shift logs, census reports and other documentation
* In collaboration with the program leadership staff, assist with
development of shelter client procedures and protocols
* Coordinate and lead case-planning for clients
* Responsible for providing direct services to clients
o Provide case management (housing, medical & social service
advocacy, job development, transitional housing, etc.)
o Provide possible co-case management with other The People Concern
projects and outside agencies
o Conduct intake/assessments/screenings of clients
o Assist with client crises as needed (life skills, conflicts
resolution, safety planning, etc) using trauma-informed
de-escalation and mediation techniques.
o Ensure implementation of empowerment model, harm reduction and
trauma informed care methodologies.
o Provide crisis intervention, safety planning, resources and
eligibility screenings for program services for potential program
participants via Sojourn 24-hour hotline for DV crisis per DV best
practices and standards.
o Assist with client entry and exit of programs
o Assist with transportation of program participants and their
belongings to meetings such as the court, doctors, community
resources, and housing appointments etc. as necessary.
o Facilitate support groups for Adult and Child Participants
including but not limited to life skills, DV education, Parenting
Education.
o Provide child-care occasionally
o Ensure adherence to guidelines for program participants under the
supervision of management.
o Provide resources and referrals as needed
o Assist with life skills support and education such as, grocery
shopping, assistance with chores/cleaning, provision of child
care,
* Establish and maintain positive, productive working relationships
with clients, staff, community partners and community stakeholders
including mental health programs, DV shelter programs, local law
enforcement, local neighborhood councils (and other local
officials), and providers of services and resources to homeless
persons.
* Attend staff meetings, case conferences, training workshops, and
community meetings as needed.
* Take inventory of site needs and submit facility maintenance, IT,
and supply order requests.
* Submit daily activity reports to leadership staff and effectively
communicate on-site activities; ensure appropriate communication
during shift transition meetings
* Participate and conduct safety drills, routine facility checks to
ensure compliance with county health standards
* Participate in maintaining the organization and cleanliness of
the facility. Submit and follow-up on all incident reports.
* Occasionally assist with agency-wide, inter-department, and/or
community trainings related to DV and case management services
* Work with management to report credible suspicions of child
abuse
* Other Duties as Assigned
Other Duties
* Responsible for safe storage and responsible and ethical use of
all donated or purchased materials
* Required to lift and carry heavy bundles and items, donations and
residents' belongings
* Required to transport clients and clients' belongings
* Occasional court accompaniment / translation services
* Plan special events for adult clients birthdays & goodbye
ceremonies
* Responsible to assist other staff in maintaining a culturally
sensitive environment
* Use of own vehicle; responsible to carry all auto insurance
legally required
QUALIFICATIONS
* Minimum of two years' experience in social services program or
case management preferred; experience providing direct client
services to domestic violence survivors preferred
* Trustworthy, honest, and team player.
* Bilingual Spanish preferred
* Ability to supervise participants with dignity and respect at all
times. Must engage participants in positive interactions and
troubleshoot problems as they surface.
* Must exhibit sound decision-making ability related to crisis and
safety planning
* Ability to work with a diverse population and implement cultural
responsiveness
* Ability to handle communications with public, TPC staff and
volunteers via phone or in person.
* Literate with the ability to operate basic computer
functions.
* Able to maintain confidentiality.
* Able to supervise sanitary conditions at all times in all areas
including, client proms, general areas, and communal living
areas.
* Willingness to work flexible hours as needed, and handle
emergencies which may occur daily, nightly, or overnight.
* Understanding of Domestic Violence Survivor population and their
specific needs for services
* Use of own vehicle; responsible to carry all auto insurance
legally required in State of California
* Valid CA Driver's License, reliable automobile, auto insurance,
and an acceptable driving record
* Experience working in communal living or shelter environment
preferred
* Extensive experience working in social services field with direct
experience related to provision of case management services
preferred
* Willingness to receive 40-hour Domestic Violence Training
Preferred Qualifications:
* Minimum of two years' experience in social services program or
case management preferred; experience providing direct client
services to domestic violence survivors preferred
Work Environment
* Combination of field and shelter environment (occasional coverage
of other sites may be required)
* Regularly required to sit, stand, bend; occasionally lift or
carry up to 35 lbs.
* On occasion walk or drive to different local sites
* Will necessitate working in busy and loud environments
* Will be exposed to elements like cold, heat, dust, noise and
odor
* May need to bend, stoop, twist and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to
non-discrimination in employment. We select the most qualified
individual for the job basedon job-related qualifications
regardless of race, color, age, sex, religion, national origin,
disability, ancestry, marital status, credit history, sexual
orientation, arrest and court record, genetic information, veteran
status or any other status protected by federal, state or other
applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild
their lives. One of Los Angeles County's largest social services
agencies, The People Concern was formed in 2016 in a merger of two
trusted social service organizations based in Los Angeles County,
OPCC and Lamp Community. Informed by more than fifty-eight years of
work in the community, The People Concern is a leading provider of,
and advocate for, evidence-based solutions to the multi-faceted
challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide
a fully integrated system of care - including outreach, interim
housing, mental and medical health care, substance abuse services,
domestic violence services, life skills & wellness programs, and
permanent supportive housing - tailored to the unique needs of
homeless individuals, survivors of domestic violence, challenged
youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care
empowers our participants to navigate the multi-faceted obstacles
in their lives, become their best selves, and ultimately, connect
with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants &
More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type
Hourly
Min Hiring Rate
$26.77
Max Hiring Rate
$26.77
Travel Required
Yes
Required Education
High School
Apply Now
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Keywords: The People Concern, Los Angeles , Senior Case Manager - Sojourn, Executive , Santa Monica, California
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