Branch Manager, Retail Banking (Los Angeles, CA)

Company: HomeStreet Bank
Location: Los Angeles
Posted on: April 8, 2025

Job Description:

Branch Manager, Retail Banking (Los Angeles, CA)Salary Range: $59,200.00 - $94,700.00 (Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)Posting Date: February 6, 2025Job Description Summary:The Branch Manager is vital in driving the branch towards achieving success across key areas including sales initiatives, consumer and commercial banking management, customer service, operational management, and community involvement. The Branch Manager is expected to actively make outside business development sales calls and take a leadership role within the community through participation in community events. The Branch Manager will develop and implement strategies that align with the branch's budget and profitability goals, ensuring the delivery of superior banking services and fostering a culture of teamwork and exceptional service.PRIMARY FUNCTIONS:SALES INITIATIVES AND BUSINESS DEVELOPMENT

• Develops and implements sales strategies to meet sales goals, providing ongoing training, coaching and performance feedback. Achieves targets for commercial and consumer banking products and services.
• Conducts outside business development efforts to expand the branch's market presence and customer base.
• Leads the branch team towards achieving sales goals, providing ongoing training, coaching and performance feedback.BUSINESS AND CONSUMER BANKING
  • Manages and deepens commercial and consumer banking relationships, ensuring high levels of satisfaction and loyalty.
  • Responsible for partnering with commercial lenders and treasury sales teams in a collaborative environment to deliver the best product and services solutions.
  • Offers tailored financial advice by thoroughly understanding client needs and available banking solutions.
  • Continuously assess portfolio performance, initiating strategies for growth and improvement.MANAGEMENT, OPERATIONS AND STRATEGIC PLANNING
    • Ensures compliance with banking regulations and policies, overseeing smooth daily branch operations.
    • Develops and implements a strategic branch plan that considers market potential and aligns with budget and profitability goals.
    • Enhances operational efficiency to improve productivity and minimize costs.
    • May process transactions and account maintenance activities including processing daily transactions, opening a cash drawer, balancing the ATM, Wire Transfers, and/or acting as a back-up for the vault banker. Serves as a resource for complex account servicing needs.
    • Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
    • Proactively educates customers on utilizing available access channels.
    • Assists customers with account servicing needs and resolves difficult customer issues with diplomacy.
    • Conducts care and relationship review calls with consumer and business clients to ensure satisfaction.COMMUNITY LEADERSHIP AND RELATIONS
      • Represents the bank at community and business events, participating actively to enhance the bank's community relations. Serves as the face of the bank in community and business events, actively sponsoring and participating to strengthen the bank's community ties.
      • Builds and maintains strong community relationships, leading initiatives that contribute to local development and underscore the bank's commitment to the community.QUALIFICATIONS:
        • Bachelor's degree in finance, business administration or related field.
        • Minimum of 5 years in banking with at least 3 years in a leadership role, inclusive of experience in outside sales and business development.
        • In depth knowledge of banking regulations, market trends and a wide array of financial products and services.
        • Successful track record in sales, business development, and managing successful teams.
        • Strong leadership skills with a focus on community involvement and the ability to build and maintain professional relationships.
        • Strong analytical, planning, and decision-making skills.
        • Competency in banking systems and proficiency in Microsoft Office Suite.
        • Local travel required. Valid driver's license, vehicle, and liability insurance required.
        • Maintenance of internal and professional licenses and certifications specific to this job classification as directed by the Bank.PHYSICAL CONSIDERATIONS:
          • Willing and able to travel occasionally as needed.
          • Operation of a Personal Computer and viewing information on a monitor.
          • Must be able to sit for many hours each day.
          • Must be able to communicate via telephone and possess dexterity to include filing documents, reaching and bending.
          • May be required to stand for extended periods of time.
          • Ability to lift or carry up to 30 pounds.
          • Ability to speak dynamically and express ideas and have difficult conversations in person and over the telephone.
          • Ability to listen and comprehend speech.WORK ENVIRONMENT:
            • Normal business office environment.
            • Ability to sit in artificial light for extended periods of time.About UsFounded in 1921, HomeStreet Bank offers consumer and business banking, mortgage financing, commercial lending, investment and insurance products and services in the Pacific Northwest, California and Hawaii. We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients.Our drive to achieve this goal begins with trust - in our own abilities and in those who we work with each day. At HomeStreet, we respect and empower our employees to make decisions that support innovation, and deliver results for customers. Employees collaborate across teams to make the right decisions, share knowledge, continually move forwards and grow.We believe in promoting from within to deliver the strongest base of company knowledge, shared experience. And understanding about how our company has grown and evolved since its founding in 1921. Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work. This is how we deliver value every day.
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Keywords: HomeStreet Bank, Los Angeles , Branch Manager, Retail Banking (Los Angeles, CA), Accounting, Auditing , Los Angeles, California