Staff Support Analyst - Finance Systems

Company: The Walt Disney Company (Corporate)
Location: Burbank
Posted on: January 20, 2025

Job Description:

At Disney, we're storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world-a passion that remains our touchstone in an enterprise that stretches from streaming, theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences - and we're constantly looking for innovative ways to enhance these exciting experiences. - -The Enterprise Technology mission is to drive efficiency, ensure end-to-end accountability, and deliver high-quality products, platforms, and services. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence. - -You will be working in a sophisticated, fast-paced and innovative environment with other like-minded architects, engineers, product managers and application support analysts. - Our Application Support Analysts are responsible for excellence in operating business systems and processes in support of the enterprise. We lead with a culture of continuous improvement, innovation, and automation. - -As a Staff Enterprise App Support Analyst, you will work within the Product organization under the Finance and Accounting Technology area. - This role will provide Application Support services relating to technical support for FP&A and other Financ value chains. - The role will work within the Application Support Community that exists to drive consistency and excellence of the support services across Enterprise Technology. - -The ideal candidate with have deep functional expertise coupled with application support experience. Specifically, this role will work with users, partners, and senior business stakeholders. -Software Engineer/Solution Support: 20% -

• Manage the delivery of high-quality, scalable and cost-effective solutions that meet business requirements and conform to architectural designs and technology strategies.
• Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements.
• Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer.
• Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels.
• Participate in the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams.
• Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed.
• Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management. - -Software Engineer/Engineering Support: - 20% - -
  • Design and implement complex technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives.
  • Be a champion for operational excellence by ensuring that all technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured.
  • Ensure application solutions meet business expectations through capacity, performance, and availability management.
  • Maintain a high level of functional expertise by keeping up-to-date with the latest applicable functional changes/ knowledge.
  • Maintain awareness of standards, guidelines, industry trends, etc. -Enterprise Application Management- 60% - -
    • Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
    • Gather requirements for minor enhancements and oversee the resultant product from the vendors.
    • Implement continuous improvement on existing technical solutions.
    • Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services. - -Leadership Skills: - -
      • A self-starter, who can effectively navigate a complex organizational structure, achieving results through -influence and collaboration. - -
      • Ability to establish executive level relationships across the various business and technology executives within -TWDC, from EVP downwards. - -
      • Establish and manage effective working relationships in a matrix environment with other departments, groups -and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes. -
      • Mentor other team members in related technologies. -
      • Be a thought leader in assessing and promoting relevant emerging technologies - - -Execution Skills: - -
        • Deep domain and functional/technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers. -
        • Practical knowledge and applied experience related to development principles. -
        • A practitioner of the Service Management principles and can effectively proceed through review boards and other SA activities.--- - - -Experience - -
          • Business acumen, with deep expertise in the allocated domain(s) as well as strong skills in the technology that supports Finance Products, for example FP&A - IBM Cognos, Workday Adaptive Planning and other financial systems.
          • 7 years in a support role in a corporate environment of a similar size/complexity.
          • 7 years in application development with relevant technologies.
          • Deep Service Management expertise, working within a support community/Center of Excellence. -
          • Experience managing outsourced vendors, including, but not limited to, agile software development, testing, SLA management, and incident/problem management. -
          • Participation in formal change management processes.
          • Demonstrable deep experience of the technologies relevant to the post, including functional expertise and complex problem solving.
          • Experience working within an agile framework. -
          • Experience with application monitoring technologies; New Relic, Data Dog, Synthetic Transactions.
          • Wide experience with a variety of Software Development Lifecycle methodologies across waterfall and agile.
          • Current understanding of new/emerging technology and its application in business -EducationBachelor's degree within STEM field, or equivalent professional experience -and 7 years in functional experience with relevant technologies - -#DISNEYTECH
            The hiring range for this position in California is $114,900.00 - $154,100.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Keywords: The Walt Disney Company (Corporate), Los Angeles , Staff Support Analyst - Finance Systems, Accounting, Auditing , Burbank, California