IT Security & Support Analyst

Company: Tbwa Chiat/Day Inc
Location: Los Angeles
Posted on: September 18, 2024

Job Description:

San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United StatesAt Mercury, we believe that good security is a journey rather than a destination. Security is an ongoing process, and our outcome is trust. When we do our jobs right, we deliver trust to internal stakeholders and ultimately to the customer, ensuring that Mercury is protecting their assets and privacy. Being on the Information Security (InfoSec) team at Mercury means you will be instrumental in building and maintaining that trust through secure process and system design.Protecting our customer's security and privacy is a top priority. We're all about using the latest technology to do things smarter. That's why we need an IT Security and Support Analyst. This person will be our go-to for making sure our employees' systems are securely maintained while minimizing friction for internal teams. The ideal candidate should be ready and willing to come up with innovative solutions leveraging the newest technologies to address unique problems. We work with teams across the enterprise to solve security, privacy, and compliance challenges, so be ready to collaborate.In a digital world where security risks are always changing, having IT Security and Support on board is crucial. Come be the hero who helps us stay safe and maintains trust with our customers.Responsibilities

• Provide support for all things IT and Security to our employees
• Implement an asset management program
• Experience operating, troubleshooting, installing, and configuring endpoint security solutions
• Deploy and maintain various security tools on all endpoints
• Configure endpoint managers/consoles
• Work with application engineers to understand and implement continuous improvement processes, automation, system upgrades, and rollouts
• Work with engineers to solve complex issues
• Write custom scripts to introduce automation and reduce the need for human intervention
• Audit system resources and take action as necessary
• Responsible for scheduling, testing, and implementing enhancements or new releases of the endpoint security stack
• Aid in the creation of policy and standard operating proceduresQualifications
  • Experience managing client-server architectures
  • Familiarity with standard security frameworks (NIST, CIS, ISO, etc.)
  • Strong problem-solving and analytical skills, demonstrating poise and calmness in high-pressure situations
  • Fundamental understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support
  • Operational knowledge of Windows, Linux, Mac, iOS, and Android Operating Systems
  • Experience with public cloud services (AWS/GCP/Azure)
  • Strong understanding of Network Protocols
  • Security certifications are encouragedIf this role interests you, we invite you to explore our public demo at demo.mercury.com.The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry, updated regularly using reliable compensation survey data. New hire offers are based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.Our target new hire base salary ranges for this role are the following:
    • US employees in New York City, San Francisco, Los Angeles, and Seattle: $126,700 - $149,000 USD
    • US employees outside of these cities: $114,000 - $134,100 USD
    • Canadian employees (any location): CAD 115,300 - 135,600*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust, Members FDIC.
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Keywords: Tbwa Chiat/Day Inc, Los Angeles , IT Security & Support Analyst, Accounting, Auditing , Los Angeles, California